Privacy Policy
We only collect the data we need to deliver your order, support you and improve the shop. We never sell your personal information.
What we collect
- Order data: name, shipping address, email, phone number and order details.
- Payment data: handled directly by Shopify Payments and never stored on our servers.
- Usage data: anonymized analytics about how visitors use the site, to improve it.
How we use it
- To process, ship and support your order.
- To send transactional emails (order confirmation, shipping updates).
- To respond to your questions when you contact us.
- To prevent fraud and meet our legal obligations.
Who we share it with
Only the third parties strictly needed to run the shop: Shopify (storefront and payments), our shipping partners, and email delivery providers. They are bound by GDPR-compliant data processing agreements.
Your rights
Under GDPR you have the right to access, correct, delete or export your personal data, and to object to its processing. Write to hello@petoralux.comand we will respond within 30 days.
Cookies
We use essential cookies (cart, session) and minimal analytics cookies. You can disable non-essential cookies through your browser settings without affecting the shop.